These Terms and Conditions govern access to and use of Kadi Online, including player accounts, card games, tickets, single games, tournaments, jackpots, prizes, giveaways and related services.
By creating an account or participating in Kadi Online, you acknowledge that you have read and understood these Terms and Conditions and agree to comply with them, together with the applicable game rules, giveaway rules and Privacy Policy.
If you do not agree to these Terms and Conditions, you must not use the relevant services.
- Operator
- Kizuka Na Michezo Limited
- Website
- https://kadi.online
- kadiapponline@gmail.com
- Customer care
- 0182 473 265
- Chat with us
- Licence number
- BK-0001273
Section 1: Definitions
For purposes of these Terms and Conditions:
1.1 Kadi Online means the online card gaming platform available at https://play.kadi.online and any associated services operated under the Kadi Online brand.
1.2 Operator means the registered legal entity responsible for operating the platform, as identified in the account, legal or contact information published on the website.
1.3 Player means an individual who registers for, accesses or participates in Kadi Online.
1.4 Account means a registered player's account on the platform.
1.5 Ticket means a platform unit used to enter eligible games or participate in other activities in accordance with the applicable rules.
1.6 Wallet means the account balance or balance interface used to record tickets, eligible monetary balances, winnings or other supported account credits.
1.7 Tournament means a structured competition involving multiple games, rounds or levels, governed by its published entry and progression rules.
1.8 Jackpot means a prize opportunity governed by the applicable published jackpot rules.
1.9 Processing means a temporary status applied to a game result, tournament progression or eligible winnings while the relevant system operation or verification process is completed.
1.10 Technical Issue means a suspected or verified software bug, server error, synchronization failure, unauthorized interference or other technical problem that may materially affect the fairness, accuracy or validity of a game result.
1.11 Giveaway means a prize activity conducted under separately published eligibility, entry, selection and prize-claim rules.
Section 2: Eligibility and Age Requirements
2.1 Kadi Online is intended for individuals who are legally eligible to use the services offered.
2.2 Players participating must be at least 18 years old and meet all applicable legal requirements.
2.3 Players must provide accurate information and complete the identity, age and other verification checks required for their account and the services they wish to use.
2.4 Kadi Online may refuse registration or restrict participation where a person is underage, legally ineligible, subject to a relevant exclusion or otherwise prohibited from participating.
2.5 Players must not use another person's identity, account or payment details without proper authorization.
2.6 Where required by law, age and identity verification must be completed before participation or payment of winnings.
Section 3: Registration and Player Accounts
3.1 Each player must register using accurate and current information.
3.2 Players are responsible for maintaining the security of their accounts and protecting their login credentials.
3.3 Players must notify Kadi Online promptly if they suspect unauthorized account access or fraudulent activity.
3.4 Accounts must not be created, shared or used to manipulate game results, exploit rewards or evade account restrictions.
3.5 Kadi Online may request additional information to verify account ownership, prevent fraud, process payments or comply with legal obligations.
3.6 Where duplicate accounts or suspicious activity are identified, Kadi Online may investigate and take proportionate action in accordance with these Terms and applicable law.
3.7 Account restrictions and closure will not automatically extinguish a player's valid outstanding monetary balances, winnings or other rights protected by law.
Section 4: Tickets and Wallet Balances
4.1 Kadi Online uses tickets as the unit of participation in eligible games, tournaments, jackpots and prize opportunities offered on the platform.
4.2 Tickets are primarily purchased using real money through the payment methods supported by Kadi Online. Tickets may also be credited to a player's account through eligible bonuses, rewards, giveaways or other authorized mechanisms.
4.3 Each ticket entitles the player to one (1) trial or participation opportunity in the applicable game or prize activity. A ticket remains valid for that trial until it expires or the player loses, in accordance with the rules of the applicable activity.
4.4 A player may purchase another ticket to participate in a new trial after the previous ticket has been used, expired or resulted in a loss. Multiple tickets may be purchased and held in the player's account, but each ticket provides a separate trial. Tickets cannot be combined or used simultaneously to obtain multiple entries in a single trial unless the specific activity's published rules expressly provide otherwise.
4.5 The ticket price, validity period, participation requirements, prize structure and applicable conditions will be displayed or made available before the player confirms participation or purchases a ticket.
4.6 All completed ticket purchases are final and non-refundable at the player's request. Unused tickets, expired tickets, lost games, unsuccessful trials or a player's decision not to participate do not entitle the player to a refund, except where required by applicable law or where a refund or reversal is necessary to correct an erroneous, duplicate or unauthorized transaction.
4.7 Players are responsible for confirming the ticket quantity, purchase price and applicable conditions before completing a purchase.
4.8 Tickets have no direct cash-redemption value and may only be used for eligible activities on Kadi Online. Monetary winnings obtained through eligible games, tournaments, jackpots or prize activities are separate from purchased tickets and are subject to the applicable prize-processing, verification and withdrawal rules.
4.9 Purchasing a ticket does not guarantee a win or a monetary return. All outcomes and prize allocations are determined according to the published rules of the relevant activity.
4.10 Kadi Online may investigate and correct ticket balances affected by verified technical errors, duplicate credits, fraudulent activity or unauthorized transactions. Any adjustment must be supported by appropriate records and carried out in accordance with applicable law.
4.11 Players may contact Kadi Online customer support to report missing tickets, incorrect balances, duplicate charges or disputed transactions.
4.12 Nothing in this section excludes any refund, reversal or other remedy required under applicable law.
Section 5: Game Rules and Fair Play
5.1 Players must follow the rules displayed for each game, tournament and jackpot.
5.2 Kadi Online card games operate according to the applicable card-playing, turn-taking, penalty and winning rules published on the platform.
5.3 Players are responsible for reviewing the entry requirements and selecting the intended game before confirming participation.
5.4 Players must not cheat, collude, manipulate game outcomes, interfere with another player's participation or exploit unintended software behaviour.
5.5 Unauthorized bots, scripts or automated gameplay tools may not be used to obtain an unfair advantage.
5.6 Kadi Online may review game records where there is a reasonable indication of cheating, collusion, technical malfunction or other material irregularity.
5.7 Winning frequently or demonstrating strong playing ability is not, by itself, evidence of cheating.
5.8 Game outcomes will be determined according to the applicable rules and reliable game records.
Section 6: Single Games, Tournaments and Entry Requirements
6.1 Single games and tournaments may have different entry costs, ticket requirements, round structures, progression conditions and prize allocations.
6.2 The applicable entry requirements and prize information will be made available before participation.
6.3 Players are responsible for confirming that they have selected the correct game and entry level.
6.4 A tournament may require a player to win or otherwise qualify in a round to progress to the next level.
6.5 Tournament progression is subject to confirmation of the preceding round's result and completion of the applicable system processing.
6.6 Where a game result is affected by a verified technical problem, Kadi Online may review the affected result and take corrective action in accordance with these Terms, the published tournament rules and applicable law.
6.7 Entry into a game or tournament does not guarantee a win or financial return.
6.8 Kadi Online will not introduce undisclosed entry fees or retrospectively alter the rules of an ongoing competition in a manner that unfairly prejudices players.
Section 7: Three-Minute Tournament Progression Processing
7.1 To support reliable game-state verification and protect the integrity of tournament results, Kadi Online may place tournament progression in Processing for up to three (3) minutes after a round has concluded.
7.2 During this period, the system may verify the preceding round's result, update tournament records, synchronize the player's game state and prepare the next tournament level.
7.3 The player may need to wait until this process is completed before proceeding to the next level.
7.4 Where the result is confirmed and no further verification is required, tournament progression will be completed as soon as reasonably practicable, normally within the three-minute processing period.
7.5 If a suspected software bug, conflicting game record or other material irregularity is identified, the affected progression may remain on hold while the issue is reviewed under Section 9.
7.6 A routine processing delay must not be used to unfairly remove a player's qualification, reset a valid result or confiscate a valid prize.
7.7 If the processing period is exceeded, players may contact customer support for assistance.
Section 8: Three-Minute Withdrawal Processing
8.1 Where withdrawals of eligible monetary winnings are supported, Kadi Online may apply a routine Processing period of up to three (3) minutes before submitting or completing the withdrawal, where permitted by applicable law and the relevant payment procedures.
8.2 The routine processing period may be used to verify the withdrawal request, confirm the available balance, update account records and conduct standard automated security checks.
8.3 Once the routine checks are completed, the withdrawal will be processed without unnecessary delay.
8.4 The three-minute period refers to Kadi Online's routine processing stage. It is not a guarantee that a bank, mobile money provider or other third-party payment service will complete the transfer within three minutes.
8.5 Additional verification may be necessary where a credible fraud alert, account-security concern, payment discrepancy or suspected technical issue arises.
8.6 Where a withdrawal is delayed beyond the routine processing period, Kadi Online will make reasonable efforts to identify the cause and provide appropriate assistance.
8.7 Withdrawal procedures remain subject to identity verification, payment-provider requirements, applicable licensing conditions and mandatory legal deadlines.
8.8 Nothing in this section authorizes Kadi Online to delay payment beyond a legally required deadline or to withhold valid winnings without a lawful basis.
Section 9: Prize Processing and Technical Issue Investigations
9.1 Kadi Online may temporarily place tournament or jackpot winnings in Processing before making them available for withdrawal. Tournament level progression may also be temporarily held where verification is required to confirm that a player has correctly completed a level and is eligible to advance to the next level.
9.2 Players may report suspected software issues, incorrect game outcomes, synchronization failures, missing cards, interrupted games, incorrect level progression or any other technical problem that may have affected a game's outcome, winnings or tournament progress.
9.3 Where no technical issue or other valid reason for further review is identified, Kadi Online will release winnings from Processing to the player's wallet and allow the relevant tournament level progression to proceed as soon as reasonably practicable, subject to applicable verification requirements and legal deadlines.
9.4 Where a credible technical issue is reported or identified, Kadi Online may temporarily hold the winnings or tournament progress directly affected by the issue while the matter is investigated. Where only part of a player's wallet balance is disputed, only the amount reasonably connected to the issue will be held, where reasonably practicable and legally permitted.
For example, if a player's wallet contains KSh 1,000 and only KSh 100 is under investigation, KSh 100 may remain in Processing while the remaining KSh 900 remains available for withdrawal, subject to normal withdrawal requirements.
Undisputed wallet funds will not be unnecessarily restricted because another portion of the balance is under investigation.
9.5 An investigation may involve reviewing game records, server logs, transaction records, tournament records and other relevant technical evidence. Any hold on winnings or tournament progression will be limited to what is reasonably necessary to investigate the issue. Additional amounts or tournament progress may be affected only where there is a reasonable, evidence-based reason to believe they are also connected to the issue and to the extent permitted by law.
9.6 Where necessary, an investigation may take at least three (3) days, depending on the nature and complexity of the issue. Kadi Online will make reasonable efforts to complete investigations promptly and comply with applicable legal requirements and payment deadlines. The investigation period does not automatically justify delaying payment beyond any deadline imposed by law.
9.7 If the investigation confirms that the winnings are valid, Kadi Online will release the disputed amount as soon as reasonably practicable. If the player's tournament progress is valid, the player will be allowed to proceed to the appropriate level. If a verified technical error materially affected the result, winnings or progression, Kadi Online may correct game records, restore the relevant game state, recalculate the result, restore the player's correct tournament position or resolve an invalid game in accordance with the applicable rules and law.
9.8 A report of a suspected technical issue does not, by itself, establish that a game was invalid, that winnings were incorrectly awarded or that tournament progression was incorrect. Decisions to amend results, restrict progression or hold winnings must be based on available evidence and the applicable rules.
9.9 Kadi Online will handle technical investigations fairly and base its decisions on relevant game, tournament, server and transaction records. Where appropriate and legally permitted, the affected player will be informed of the investigation outcome and any corrective action taken.
9.10 Kadi Online will not impose indefinite or unnecessary holds on winnings, wallet balances or tournament progression. Any restriction will be limited to what is reasonably connected to the issue under investigation. Undisputed wallet funds will remain available for withdrawal where reasonably practicable and legally permitted, and valid tournament progression will be restored or continued as soon as reasonably practicable once the reason for the hold has been resolved.
9.11 These procedures are intended to protect the integrity and fairness of Kadi Online games and tournaments while ensuring that players retain access to undisputed funds and receive the correct winnings and tournament progression.
9.12 Nothing in this section removes a player's lawful entitlement to valid winnings or correct tournament progression, permits Kadi Online to withhold funds contrary to applicable law, or limits any rights or remedies available to a player under applicable law.
Section 10: Jackpots and Prize Allocation
10.1 Each jackpot will be governed by its published eligibility, entry, qualification, prize calculation and winner-determination rules.
10.2 Where a jackpot depends on a prize pool, qualifying entries or a stated prize formula, the applicable rules will explain the relevant calculation and conditions.
10.3 Players must meet the published requirements to qualify for a jackpot prize.
10.4 Kadi Online may verify a jackpot result before making the relevant prize available.
10.5 If a credible technical issue affects a jackpot result, the affected result or winnings may be reviewed under Section 9.
10.6 A jackpot investigation will not automatically cancel every participant's entitlement. Any corrective action will be based on the evidence and the applicable rules.
10.7 Jackpot prizes will be credited or paid in accordance with the applicable published rules and mandatory legal deadlines.
Section 11: Giveaways and Other Promotional Prizes
11.1 Giveaways may have separate published terms specifying eligibility, entry methods, opening and closing dates, prizes, winner selection and prize-claim procedures.
11.2 Participants must satisfy the relevant conditions and provide accurate information.
11.3 Kadi Online may verify the identity and eligibility of a selected winner before awarding a prize.
11.4 Fraudulent entries, impersonation, manipulated participation or material violations of giveaway rules may result in disqualification, subject to applicable law.
11.5 If a prize becomes unavailable, Kadi Online will resolve the matter in accordance with the published giveaway rules and applicable law.
11.6 Material changes will be communicated where required and will not retrospectively remove established prize entitlements except where legally justified.
11.7 Non-monetary prizes will be delivered or made available for collection within the period required by applicable law.
Section 12: Technical Issues, Disconnections and Game Verification
12.1 Kadi Online depends on internet connectivity, servers, software and compatible devices. Temporary interruptions or technical disruptions may occur.
12.2 Players are responsible for maintaining a stable internet connection and using a compatible device to participate in games.
12.3 Players may disconnect and reconnect during a game. A disconnection does not automatically pause, cancel or restart the game. The game will continue according to its rules while the disconnected player is absent.
12.4 If a player disconnects and misses six (6) turns, the game will end in accordance with Kadi Online's game rules. Players are responsible for ensuring that their internet connection and device remain sufficiently reliable to participate throughout a game.
12.5 Internet disconnection, network instability, device failure or loss of connectivity does not, by itself, constitute a valid reason to cancel a game, reverse its result, recover lost winnings or obtain a refund of an entry fee or ticket. Players should not assume that reconnecting will restore missed turns or reverse any outcome resulting from their absence.
12.6 Where a game outcome is disputed, Kadi Online may review authoritative server-side records, game logs, timestamps, player actions and relevant transaction information to establish what occurred.
12.7 If a material technical fault attributable to Kadi Online prevents a result from being reliably established, Kadi Online may void, restore, replay or otherwise resolve the affected game in accordance with the applicable game rules and law.
12.8 Where an entry, ticket or wallet balance correction is justified by verified records, Kadi Online will make the appropriate adjustment in accordance with the applicable rules and law.
12.9 Players should report suspected software bugs, server failures or incorrect results promptly through official customer support channels, providing the game reference and other relevant details where possible.
12.10 Kadi Online will take reasonable steps to investigate verified technical faults and address errors attributable to the platform. However, ordinary internet disconnection or a player's failure to remain connected is not, by itself, grounds for reversing a game result or compensating the player.
Section 13: Prohibited Conduct
Players must not:
- Cheat, collude or manipulate game outcomes.
- Use unauthorized bots, scripts or automated gameplay.
- Interfere with servers, network traffic, software or another player's account.
- Access another player's confidential information without authorization.
- Submit false identity, payment or prize-claim information.
- Abuse tickets, giveaways, rewards, refunds or payment mechanisms.
- Harass, threaten or abuse other players or customer support personnel.
- Use Kadi Online for unlawful activities.
- Create or use usernames, display names, profile pictures or other profile content that is obscene, sexually explicit, pornographic, sexually suggestive, abusive, threatening, discriminatory, hateful, defamatory, misleading or otherwise inappropriate.
- Use usernames or profile pictures containing sexual content, nudity, offensive language, hate symbols, impersonation or material that violates another person's rights.
- Exploit bugs or vulnerabilities to obtain an unfair advantage.
- Upload, display or distribute profile images or other content that is illegal, exploitative or intended to harass, intimidate or offend other users.
Kadi Online reserves the right to remove or require changes to inappropriate usernames, profile pictures and other user-generated content. Depending on the severity or repetition of a violation, Kadi Online may issue a warning, restrict account features, suspend or permanently terminate the account. Serious violations may result in immediate suspension or termination without prior warning.
Where an account is suspended or terminated for a violation, the player may lose access to the account and its associated balance, tickets, rewards, prizes or other benefits, to the extent permitted by applicable law. Any treatment of remaining funds or valid winnings will be subject to applicable law and the relevant provisions of these Terms and Conditions.
Section 14: Deposits, Payments and Transactions
14.1 Deposits and payments, where supported, must be made through authorized payment methods.
14.2 Players must use payment methods they are legally entitled to use and provide accurate transaction information.
14.3 Kadi Online may conduct reasonable verification checks to protect players and prevent fraud.
14.4 Players should retain transaction references and contact customer support if a deposit is missing, duplicated or incorrectly recorded.
14.5 Reported payment discrepancies will be investigated using the available transaction records and relevant payment-provider information.
14.6 Any applicable processing fees must be disclosed in accordance with applicable law before the relevant transaction is confirmed.
Section 15: Withdrawals and Payment of Winnings
15.1 Withdrawals may be requested only for balances eligible for withdrawal under the applicable rules.
15.2 Players must provide accurate payment details and complete required identity verification.
15.3 Routine withdrawal processing may take up to three minutes as described in Section 8. External payment-provider settlement times may differ.
15.4 Additional verification may be required where there is a credible security concern, suspected fraud or a material technical dispute.
15.5 Kadi Online will investigate reports of missing withdrawals, incorrect deductions or unpaid eligible prizes.
15.6 Monetary winnings will be credited or paid within the applicable legal deadlines. Under section 70(1) of Kenya's Gambling Control Act, 2025, a licensee is required to credit a monetary prize to the player's account within two days. The applicable legal requirement takes precedence over any inconsistent routine processing period in these Terms.
15.7 Nothing in these Terms authorizes Kadi Online to withhold valid winnings indefinitely or to disregard mandatory payment obligations.
Section 16: Responsible Gaming
16.1 Players should participate responsibly and only within their financial means.
16.2 Gaming should not be treated as a guaranteed source of income.
16.3 Players should not borrow money or use funds required for essential expenses to participate.
16.4 Kadi Online will provide applicable responsible-gaming information and player-protection measures as required by law.
16.5 Where supported and required, players may use account restrictions or self-exclusion mechanisms.
16.6 Kadi Online may apply appropriate restrictions where necessary to comply with player-protection obligations.
Section 17: Privacy and Data Protection
17.1 Kadi Online processes personal information in accordance with its Privacy Policy and applicable data protection law.
17.2 Information may be processed to register accounts, operate games, verify identity, prevent fraud, process transactions, resolve disputes and comply with legal obligations.
17.3 Personal information will be protected using appropriate security measures.
17.4 Information may be shared with authorized service providers, payment partners or competent authorities where permitted or required by law.
17.5 Players may exercise their applicable data protection rights through the contact details provided in the Privacy Policy.
17.6 Kadi Online will handle personal information in accordance with the applicable requirements of Kenya's Data Protection Act, 2019.
Section 18: Intellectual Property
18.1 Kadi Online's name, branding, graphics, software, interface and other platform materials are owned by or licensed to their respective rights holders.
18.2 Players may use the platform for its intended purposes in accordance with these Terms.
18.3 Players must not copy, modify, distribute or commercially exploit platform materials without authorization, except where permitted by law.
18.4 Players must not use the Kadi Online name or logo in a way that falsely suggests endorsement, affiliation or authorization.
Section 19: Service Availability and Changes
19.1 Kadi Online aims to provide a reliable service but does not guarantee uninterrupted access at all times.
19.2 Maintenance, technical faults, network failures and circumstances beyond the Operator's reasonable control may affect service availability.
19.3 Kadi Online may update features, correct bugs and improve the platform.
19.4 Material changes affecting players' rights, ongoing games, balances or prize entitlements will be handled fairly and in accordance with applicable law.
19.5 Where reasonably possible, players will be notified of planned maintenance or significant interruptions.
Section 20: Account Suspension and Closure
20.1 Players may request account closure through available account settings or official customer support channels.
20.2 Kadi Online may restrict or suspend an account where reasonably necessary to investigate suspected fraud, protect platform security, address serious rule violations or comply with legal obligations.
20.3 Where appropriate and lawful, Kadi Online will communicate the reason for a restriction and provide a process for requesting a review.
20.4 Account closure does not automatically eliminate valid outstanding monetary balances, eligible winnings or other rights protected by law.
20.5 Certain records may be retained after account closure where required for legal, regulatory, security or legitimate record-keeping purposes.
Section 21: Limitation of Liability
21.1 Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
21.2 Subject to applicable law, Kadi Online is not responsible for interruptions caused solely by third-party networks or external services beyond the Operator's reasonable control.
21.3 Kadi Online will take reasonable steps to maintain reliable game records, protect platform security and investigate reported technical or transactional problems.
21.4 Nothing in this section removes any mandatory consumer protection, gaming, privacy or other statutory rights.
Section 22: Complaints and Dispute Resolution
22.1 Players should initially submit complaints through official Kadi Online customer support channels. A complaint should include the account identifier, relevant game or transaction reference, date and a description of the issue. Players must not include passwords or other secret authentication credentials in complaints.
22.2 Players may submit screenshots, screen recordings and other relevant supporting evidence when reporting a complaint, disputing a game outcome, reporting a technical issue or requesting a review of tournament progression, winnings or transactions. Kadi Online may request such evidence where reasonably necessary to investigate a complaint. Submitted evidence must be relevant to the matter being investigated and must not be manipulated, falsified or misleading.
22.3 Kadi Online will review complaints fairly and may examine relevant server logs, game records, transaction records, timestamps, screenshots, screen recordings and other available evidence. Where a complaint concerns tournament progression, prize processing, withdrawals, account restrictions or technical issues, Kadi Online will investigate the matter and communicate its decision where appropriate.
22.4 Kadi Online reserves the right to make decisions on game outcomes, tournament progression, technical disputes, account activity, prize processing and other matters arising under these Terms and Conditions, based on available evidence and the applicable rules. Such decisions are final within Kadi Online's internal decision-making process, subject to applicable law and the dispute-resolution procedures set out below. Screenshots and screen recordings submitted by players will be considered alongside other relevant evidence and will not automatically override verified server-side records.
22.5 If a player disagrees with a decision made by Kadi Online, the player should first request an internal review through the official complaints process. Kadi Online and the player will make reasonable efforts to resolve the dispute through good-faith discussions and negotiations before proceeding to external dispute resolution.
22.6 If the dispute remains unresolved through negotiation, either party may refer the matter to mediation with a mutually agreed independent mediator. The parties will cooperate in good faith to appoint the mediator and participate in the mediation process.
22.7 If mediation does not resolve the dispute, the parties may refer the matter to arbitration in accordance with the applicable arbitration laws of Kenya and the agreed arbitration procedure. The parties will endeavour to agree on the arbitrator and the procedure, failing which the arbitrator may be appointed in accordance with applicable law. The arbitration will take place in Kenya unless the parties agree otherwise or applicable law requires otherwise.
22.8 The parties will share the costs of mediation or arbitration as agreed between them or as determined under the applicable procedure. Nothing in this section prevents an arbitrator or competent authority from making a different costs determination where legally permitted.
22.9 Court proceedings should be considered a last resort after the applicable internal review, negotiation, mediation and arbitration procedures have been attempted, except where urgent court intervention is necessary, arbitration is unavailable or inapplicable, or applicable law permits or requires a party to approach a court or competent authority directly.
22.10 Players must not submit evidence that unlawfully exposes another person's private information, confidential account details or authentication credentials. Kadi Online will handle submitted evidence in accordance with applicable data protection and privacy laws.
22.11 Kadi Online may consider screenshots, screen recordings and other submitted evidence alongside its authoritative records when determining whether a technical fault, incorrect result or other issue occurred. The submission of such evidence does not, by itself, establish that a game was invalid, that misconduct occurred or that a player is entitled to a refund, reversal or compensation.
22.12 Nothing in this section limits a player's right to submit a complaint to a competent regulatory authority or removes any statutory rights that cannot lawfully be excluded or restricted. Any dispute-resolution procedure under this section will operate subject to applicable Kenyan law.
Section 23: Governing Law
23.1 These Terms and Conditions are governed by and construed in accordance with the laws of Kenya, subject to applicable mandatory legal protections.
23.2 Any dispute arising out of or in connection with these Terms and Conditions will first be handled in accordance with the complaints and dispute-resolution procedures set out in Section 22, including internal review, good-faith negotiation, mediation and arbitration where applicable. Court proceedings will be pursued as a last resort, subject to applicable law and any circumstances in which a competent court may be approached directly.
23.3 Where court proceedings are legally appropriate, the dispute may be referred to a court of competent jurisdiction in Kenya, subject to applicable law.
23.4 Nothing in these Terms and Conditions excludes or limits any statutory rights that cannot lawfully be excluded or restricted, or prevents a player from submitting a complaint to a competent regulatory authority or exercising a right available under applicable law.
Section 24: Amendments to These Terms
24.1 Kadi Online may update these Terms to reflect changes in the platform, business operations, security requirements or applicable law.
24.2 The current version will be published on the platform with its effective date.
24.3 Material changes will be communicated where required by law or reasonably necessary to inform players of changes affecting their rights.
24.4 Changes will not retrospectively remove accrued rights or valid prize entitlements except where permitted by applicable law.
Section 25: Contact Information
For account issues, game disputes, prize-processing queries, withdrawals or other complaints, contact Kadi Online Customer Support:
- Operator
- Kizuka Na Michezo Limited
- Website
- https://kadi.online
- kadiapponline@gmail.com
- Customer care
- 0182 473 265
- Chat with us
- Licence number
- BK-0001273
Section 26: Final Provisions
26.1 If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
26.2 These Terms, together with the applicable game rules, giveaway rules and Privacy Policy, govern the use of Kadi Online.
26.3 Where a provision of these Terms conflicts with a mandatory requirement of applicable law or a binding licensing condition, the mandatory requirement or binding condition will prevail.
By registering for or participating in Kadi Online, you acknowledge that you have had the opportunity to read these Terms and Conditions.
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